Privacy Policy

Effective date: March 1, 2026

1. Introduction

LEIBA Consulting ("LEIBA," "we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect from clients, prospective clients, website visitors, and other individuals who interact with us. This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, your rights and choices, and how we protect that information. By using our website, services, or communicating with us, you accept the practices described in this Policy.

2. Scope and Applicability

This Privacy Policy applies to LEIBA’s website(s), coaching and consulting services, marketing communications, client intake and administration, events, webinars, online courses, and any other services or interactions where we collect personal information. It does not apply to third-party websites, apps, or services you access through links from our site. Those services may have their own privacy policies.

3. Information We Collect

We collect the following categories of information:

Contact information: name, email address, phone number, mailing address, company name, job title.
Identifiers and account information: usernames, passwords, client ID numbers, billing or subscription account details.
Professional and service-related information: business details, coaching goals, project descriptions, engagement history, notes and materials you provide as part of coaching or consulting, feedback and satisfaction data.
Payment and billing information: billing address, payment card details or other payment method information (processed via third-party payment processors).
Communications and correspondence: emails, messages, meeting recordings (where consented), call logs, chat transcripts.
Technical and usage information: IP address, browser and device type, operating system, pages visited, referral source, analytics and aggregated usage statistics.
Marketing and preference information: marketing opt-ins, subscription preferences, event registrations.
Sensitive categories (only if you provide them): limited health, medical, or other sensitive personal information that you voluntarily disclose in the context of coaching (we will treat this information with special care and, where applicable, seek explicit consent).

4. How We Collect Information

Directly from you: when you complete contact forms, client intake forms, registration or purchase forms, emails, or phone calls; during coaching sessions; when you register for events or newsletters.
Automatically: through cookies and similar technologies when you visit our website.
From third parties: payment processors, scheduling platforms, client referral sources, or publicly available sources (e.g., professional profiles) when applicable.
From service providers: analytics, hosting, CRM, email and marketing platforms, and other vendors that support our operations.

5. Purposes for Processing

We use personal information for the following purposes:

To provide, manage, and deliver coaching and consulting services.
To manage client relationships, scheduling, and communications.
To process payments, invoices, refunds and to comply with tax and accounting obligations.
To improve and personalize our services, content, and website experience.
To send administrative communications, service updates, marketing materials, newsletters, and event invitations (where you’ve consented or where permitted by law).
To respond to inquiries, requests, or complaints and to enforce our terms and agreements.
To detect, prevent, and address fraud, security incidents, and illegal activity.
To comply with legal obligations and legitimate business interests such as recordkeeping and dispute resolution.

6. Legal Bases for Processing (where applicable)

Where required by law (for example under the EU General Data Protection Regulation), our legal bases for processing personal information include:

Performance of a contract (e.g., to provide coaching services you request).
Consent (where you have provided it for specific processing activities such as marketing).
Legitimate interests (e.g., to operate and improve our business, protect our network, communicate with clients) balanced against your rights.
Legal obligation (e.g., tax, accounting, or regulatory requirements).

7. Sharing and Disclosure of Personal Information

We do not sell your personal information. We may share personal information with:

Service providers and vendors who perform functions on our behalf (payment processors, CRM, email platforms, hosting, scheduling, analytics, legal and accounting advisors). These parties are bound by confidentiality and are limited to processing information for the specified purpose.
Business partners and subcontractors when necessary to deliver services you have requested.
Legal and regulatory authorities, if required by law, court order, or to protect our rights, property, safety, or to investigate fraud or violations.
Successors in interest in the event of a merger, acquisition, bankruptcy, or sale of assets (we will require continuing protections for personal information).

8. International Data Transfers

LEIBA may store and process personal information on servers located in different countries, and we may transfer data to service providers located outside your country. We will take appropriate measures (such as standard contractual clauses or other legally recognized safeguards) to ensure a lawful level of protection for such transfers where required.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate our website, understand usage, and deliver relevant content and advertising. You can control cookie preferences through your browser settings and, where available, via cookie-consent tools on our site. Disabling certain cookies may affect site functionality.

10. Data Retention

We retain personal information only as long as necessary for the purposes set out in this Privacy Policy, to fulfill legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by data type and legal requirements; when data is no longer necessary, we securely delete or anonymize it.

11. Security

We implement reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No system is completely secure; if we become aware of a security breach that poses a risk to your rights or interests, we will notify you and relevant authorities as required by law.

12. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights:

Access: request access to the personal information we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal information (subject to exceptions).
Portability: request a copy of your personal information in a portable, machine-readable format.
Restriction or objection: object to or request restriction of certain processing, including direct marketing.
Withdraw consent: where processing is based on consent, you can withdraw consent for future processing.
Opt-out: opt out of marketing emails by following the unsubscribe link in our communications or contacting us.

To exercise these rights or make requests, contact us as provided below. We may need to verify your identity before responding and may limit requests to the extent permitted by law.

13. Children

Our services are not directed to children under 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child without parental consent, contact us and we will take steps to delete it.

14. Third-Party Links and Services

Our website and services may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties. Review their privacy policies before providing personal information.

15. Marketing Communications

We only send promotional communications to contacts who have opted in or where otherwise permitted by law. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us. Even if you opt out of marketing, we may still send administrative messages related to services, billing, or legal obligations.

16. Client Testimonials and Public Content

With your consent, we may publish testimonials, success stories, images, or other materials that include your name or likeness. We will obtain your permission before using such materials and you can revoke consent for future uses, subject to any prior distribution.

17. Payments and Financial Information

We use reputable third-party payment processors to handle credit/debit card transactions and other payment methods. We do not store full payment card information on our servers except as necessary and only when compliant with applicable security standards. Payment processors’ use of your information is governed by their privacy policies.

18. Dispute Resolution and Complaints

If you have questions, concerns, or a complaint about how we handle your personal information, please contact us first so we can try to resolve it. Where applicable, you also have the right to lodge a complaint with a supervisory authority (for example, a data protection authority) in your jurisdiction.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, legal requirements, or technology. We will post the updated policy on our website with an updated effective date. For material changes, we will provide notice via email or prominent notice on our site when required.

20. Contact Information

For privacy, data access requests, to withdraw consent, or other questions about this Privacy Policy, contact:

LEIBA Consulting

Email: rlawrence@leibaconsultingservices.com

Phone: 443-256-3714

Please include sufficient detail to help us locate your information and verify your identity. We aim to respond to requests in accordance with applicable law.

21. Miscellaneous

Links between this Privacy Policy and any client agreement, terms of service, or other policies are intended to be complementary; in the event of any conflict, applicable law will govern.
This Policy does not create contractual rights unless expressly stated.